Support

Billing & Legal Information

To ensure transparency in our operations, please note that Daudé & Martins Unipessoal, Limitada is the registered legal entity for all our operations. Depending on the service you have requested, you will interact with one of our two specialized branches:

ProLavia: Our dedicated Property Services branch, handling professional cleaning, maintenance, and facility management.
DuMont Properties: Our Accommodation & Management branch, focused on high-quality stays and guest experiences.

Need Assistance?

If you have questions regarding an invoice, a recent service, or a booking, please contact the relevant support team based on where your service was processed:

For Cleaning & Maintenance - ProLavia:
Please email support@prolavia.com
For Accommodation & Reservations - DuMont:
Please email support@dumontlisbon.com

Our team aims to respond to all inquiries within 24 business hours. Thank you for trusting Daudé & Martins with your property and travel needs.